Privacy Policy

Website: https://www.teesdalefelt.co.uk
Business: Teesdale Felt
Last updated: 14 November 2026

1. Introduction

Welcome to Teesdale Felt.

Your privacy is important to us. This Privacy Policy explains how Teesdale Felt collects, uses, stores and protects your personal information when you visit our website, contact us, enquire about workshops, book tuition, purchase artwork or interact with our services.

We are committed to protecting your personal information and handling it responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

Teesdale Felt is operated by Claire Priestley.

For the purposes of data protection legislation, Claire Priestley / Teesdale Felt is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the contact details provided on our website:

Website: https://www.teesdalefelt.co.uk

3. What personal information we collect

We may collect and process the following types of personal information:

Contact information: Your name, email address, telephone number and postal address.
Enquiry information: Information you provide when contacting us about workshops, felting tuition, commissions, events or other services.
Booking information: Details relating to workshop bookings, including participant numbers and any information needed to accommodate specific requirements.
Purchase information: Details relating to purchases or commissions made through our services or third-party platforms.
Website information: Technical information such as your IP address, browser type, device information and how you use our website.
Communication information: Emails, messages and other correspondence you send to us.

We only collect personal information that is reasonably necessary to operate our business and provide our services.

4. How we use your information

We may use your personal information for the following purposes:

To respond to enquiries and requests.
To provide information about our felting workshops, tuition and creative services.
To manage workshop bookings and arrangements.
To discuss and fulfil artwork commissions.
To process orders and provide customer support.
To communicate important updates about services or bookings.
To improve our website and customer experience.
To maintain business records and meet legal or accounting obligations.
To send marketing communications where we have your permission or another lawful basis to do so.

We will never sell your personal information to third parties.

5. Our lawful basis for processing your information

Under UK GDPR, we must have a lawful reason for using your personal information.

Depending on the circumstances, we rely on the following lawful bases:

Contract: Where processing is necessary to fulfil a booking, purchase or agreement with you.
Legitimate interests: Where we have a genuine business reason for using your information, provided this does not override your rights and interests.
Consent: Where you have given us permission to use your information for a specific purpose, such as certain marketing activities or non-essential cookies.
Legal obligation: Where we are required to retain or disclose information to comply with legal or regulatory requirements.

You can withdraw consent at any time where we rely on consent.

6. Sharing your personal information

We respect your privacy and do not sell, rent or trade your personal information.

We may share relevant information with trusted third parties where necessary to operate our business, including:

Etsy: Where you purchase products through our Etsy shop, your information will also be processed by Etsy in accordance with its own privacy policy.
Website hosting providers: Companies that provide website hosting, maintenance and technical support.
Email providers: Services used to receive and send communications.
Payment providers: Where payments are processed through third-party payment platforms.
Delivery providers: Where necessary to arrange the delivery of products or artwork.
Professional advisers: Such as accountants, where required for legitimate business or legal purposes.
Authorities: Where we are legally required to disclose information.

Any third parties processing personal information on our behalf are expected to handle it securely and in accordance with applicable data protection requirements.

7. Etsy and third-party websites

Our website may contain links to external websites, including our Etsy shop, social media pages and other third-party services.

When you visit these websites, your personal information may be collected and processed under their own privacy policies.

Teesdale Felt is not responsible for the privacy practices, security or content of external websites.

We recommend reading the relevant privacy policies before providing personal information to third-party websites.

8. Cookies and website tracking

Our website may use cookies and similar technologies to help it function correctly, improve your browsing experience and understand how visitors use the website.

Cookies are small text files stored on your device.

These may include:

Essential cookies: Required for the website to function properly.
Performance and analytics cookies: Help us understand how visitors use the website.
Functional cookies: Remember certain preferences and settings.
Marketing cookies: Where enabled, may be used to support advertising or marketing activities.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and, where available, our website cookie preferences.

Please be aware that disabling certain cookies may affect website functionality.

9. How we protect your information

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

These measures may include secure website hosting, appropriate password protection and restricting access to personal information to those who need it.

However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

10. How long we keep your information

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected.

In general:

Enquiry and correspondence information is retained for as long as necessary to deal with your enquiry and any subsequent communications.
Booking and customer records are retained for as long as necessary to manage our services and meet legal obligations.
Financial and transaction records are retained for the periods required by applicable tax and accounting legislation.
Marketing information is retained until you unsubscribe, withdraw consent or we no longer have a lawful reason to use it.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

11. Your data protection rights

Under UK data protection legislation, you have certain rights regarding your personal information.

These include:

Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: You can request that we delete your personal information in certain circumstances.
Right to restrict processing: You can ask us to restrict how we use your information in certain circumstances.
Right to data portability: You can request a copy of certain information in a commonly used electronic format.
Right to object: You can object to certain types of processing, including direct marketing.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us through the contact details on our website.

We will respond to legitimate requests in accordance with applicable data protection legislation.

12. Marketing communications

We may occasionally send information about our workshops, events, creative projects, products or services.

We will only send direct marketing communications where we have an appropriate legal basis to do so.

You can ask us to stop sending marketing communications at any time by contacting us.

We will always respect your request.

13. Children’s privacy

Our website and services may be of interest to families and younger participants attending workshops.

We do not knowingly collect personal information directly from children through our website without appropriate involvement or permission from a parent or guardian where required.

Where information about younger workshop participants is necessary, we will take appropriate steps to handle that information responsibly.

14. International data transfers

Some third-party services we use may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation and that suitable safeguards are in place where required.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

Any updates will be published on this page, together with the revised date at the top of the policy.

We encourage you to review this page periodically.

16. Contact us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact:

Teesdale Felt
Claire Priestley

Website: https://www.teesdalefelt.co.uk

You also have the right to raise a concern with the UK’s Information Commissioner’s Office (ICO).

Website: https://ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to address any concerns before you approach the ICO.